As leaders, we understand that intangibles are important, but we don’t have a clue how to measure them.

Source: "Measuring What Makes Life Worthwhile." TED2010. Feb. 2010. Conference Presentation. Additional Information: This quote is from hotelier Chip Conley's 2010 TED Talk about quantifying happiness and success in the workplace. In this quote, Conley is describing a problem that hinders business leaders: these leaders know that there are important factors affecting their employees' happiness and effectiveness, but they cannot identify or measure all of these factors. Watch the full TED Talk here: Chip Conley - Measuring What Makes Life Worthwhile